We have evaluated the progression of the COVID-19 situation and feel it’s time to get us back together - if you’re ready. Starting Wednesday September 23rd our bank lobbies will be reopened for your banking convenience. Rest assured the safety of our customers and staff are priority number 1. As such, we have:
We will get through this together!
The Funds Availability Disclosure has been updated to reflect regulatory changes that increased hold availability amounts on Case by Case holds from $200 to $225 and Exception holds from $5,000 to $5,525. Please call the branch at 513-734-4445 with any questions.
We now offer Broadcast Alerts through our online banking platform. These are offered through our current Alerts system. Once you have opted in, you will begin receiving text messages from the Bank with important updates. To make sure you receive these alerts, add your phone number under "Contact Options" and be sure to activate it. These alerts will be used to communicate important information regarding, power outages, weather-related information, and any new updates related to COVID-19. If you need help signing up for online banking or signing up for Alerts, please contact one of our Customer Service Representatives at 513-734-4445.
A Letter From our President
The safety of our team, customers, and community remains our highest priority as we learn to adapt during these unprecedented times. Our staff has gone to extraordinary lengths to maintain a high level of service and reliability for our customers during this challenging time. Despite temporary adjustments, we remain committed to you and your banking needs. As a result of our previous planning and investments in technology we have successfully transitioned all of our back office functions to the Work From Home environment to ensure social distancing.
Although our lobbies have been closed to walk in traffic, you have many other alternatives for doing your banking:
For our loan customers:
We understand many people have experienced reduced or interruptions in their incomes because of the Coronavirus. We are here to help you get through this. Please contact our loan department at 513-734-4445 to learn more. Lending and servicing operations are continuing behind the scenes without interruption however:
If you have questions or concerns and want to reach out to us, we are here. Contact us by phone, email, or Online Chat via our website during normal business hours.
Important Information from the FDIC
COVID-19 and Your Financial Health
Keep Yourself and Your Money Safe
The Federal Deposit Insurance Corporation (FDIC) is working with federal and state banking agencies and financial institutions to assist customers affected by the coronavirus disease 2019 (COVID-19) global pandemic.The following information is more important than ever during these challenging times.
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